FREQUENTLY ASKED QUESTIONS
This FAQ section contains some of the most frequently asked questions regarding our products and other related information. The FAQ's have been split into categories. Just click on the FAQ category to see the questions/answers. If you have a Question(s) you would like us to consider...SUBMIT IT HERE! Please Note, all questions are worded exactly as received by the person making the request.
Deicing	Foam	Industrial
Large Diameter Hose Hardware	Miscellaneous	Monitors
Nozzles	Remote Controlled Monitors	Repair
Suction Hose	Tactics	TFT Company Questions

1	How does a TFT product get sent in for repair and how long does it take to get it back?
	Answer:  All you need to do is ship the product to 3701 Innovation Way, Valparaiso, IN 46383-9327 with the notation attention "REPAIR". In the box please put a note with the address where you want the product returned and a short explanation of the problem.    Click here to use our form. Normally repairs that are received in the morning are shipped back the same day or at the latest the following day.
2	Where is the TFT serial number located ?
	Answer:  The handline series, 50-350 gpm, have the serial number located on the shaper guide. If you were to take your finger and place it on the label and run it down, it will stop at a small raised lip. Stamped into this lip is the serial number. It will read as such " TFTH - 123456. It will be a six digit number. The same is true for the Ultimatic series. The Master stream series is also located in the same area. The Mid-Matic series has the same style serial number but it is located on the valve, top side, just forward of the coupling.
3	What is a "Run Code". What is the difference between a "run code" and a serial number?
	Answer:  In the early days of production of the 50 to 350 GPM TFT "Handline" nozzle the numbering method used did not allow for individual numbers on each nozzle. Instead a "Run Code" system was used. Each "Run" of parts was assigned a number that consisted of the last two digits of the year and the number of the batch in that year. The numbers were applied in groups of apprximately 500. The number would look like TFTH-8401 for the first run of 84. Starting in approximately 1987 a new method was obtained that allowed individual serial numbers on each nozzle. The serial number is found on the "Stream Shaper" just to the rear of the name label. The "Stream Shaper" is the part that is turned to adjust the spray pattern.
4	Can an individual fire dept. send in a TFT or KK nozzle for repair directly, or does it have to be sent in by an authorized dealer?
	Answer:  All TFT and KK products can be sent in directly to Task Force Tips. Our normal service policy is less than 24 hours so many departments find that this is the quickest way to obtain service on TFT products. When sending nozzles back, you MUST supply the following information. 1) Description of the problem (if known), 2) A return address 3) A contact name 4) A DAYTIME Phone number. Nozzles should be shipped to Attn: Service-Technical Support Team, Task Force Tips, Inc., 3701 Innovation Way, Valparaiso, IN 46383-9327
5	Our nozzles need to be lubricated.Yes we have hard water; so we've disassembled and clean up but need ot lube it prior to assembly. What type of lube do you recommend? Hopefully it is available in spray form?
	Answer:  The best that we have found is called Break Free CLP
6	What is the procdure for cutting the 3"suction hose and re-installing the 2.5" coupling?
	Answer:  Refer to this document on our website for complete details lia-325
7	I need to flow test all of my automatic nozzles to insure that they are working properly. What procedure should I use?
	Answer:  The instruction manual contains a procedure for testing of function. It is available in the TFT web site library under Manuals and Technical Bulletins.
8	Should TFT nozzles be cleaned in warm soapy water for maintenance, and if so should they be rinsed to prevent soap residue, we have had some debate over the effects of the soap. Some members feel it is a lubricant and others feel it has the ability to break down the internal lubrication of the nozzle if not rinsed properly??
	Answer:  Soap is NOT a lubricant. The members that feel that it can break down the lubricant are more accurate. The lubricants that the nozzles are built with are silicon based and have a very high resistance to wash out from a simple rinsing with soapy water. It takes direct contact and agitation to get it off. Since the parts that are most important to stay lubricated are internal to the nozzle this direct contact and agitation cannot happen and therefore the lubrication does not get washed out.